We aim to ship out orders the day after they are received (the next working day). At weekends, and Holidays it may take longer. There are no mail pickups at weekends or on Holidays. If there is a delay with your order we will keep you informed via email.

UK orders should be received within 3 working days. You will be able to track your order to find out your estimated delivery day.

For international orders the approximate delivery times are:
Transit Time to USA/ Mainland Europe : 7 - 15 business days 
Transit time to Canada : 10 - 21 business days
Unfortunately, there is no tracking on international orders.

There are circumstances that are out of control (natural disasters, holidays, weather, etc) that may cause shipping postponements. While most packages will arrive on time, there may be circumstances and delays that our carriers may experience. For this reason, we do not guarantee the exact delivery time; delivery issue is the responsibility of the shipping company.

UK customers will receive a tracking number. While for international shipments  we are unable to provide tracking for your products, our company will ensure that you get your order. Any missing items will be reshipped to you, free of charge.

We always try to deliver the best quality product to customers. However, sometimes things go wrong and  products may be defective or damaged.

If you received a defective/damaged item, please kindly contact us here, tell us about your problem and don't forget to attach photos/videos which can clearly show the problem. 

There are 3 options that we can offer you, that we will send you a replacement, or you return our product to get a full refund or you can keep the product and receive a partial refund. Please be informed that you can only choose 1 of 3 options above, and it is the final solution for your request.

This error typically occurs when the billing address entered does not match what is on file with your financial institution. 

 Firstly, please attempt your order again with updated billing information. Please be informed that you need  to match your billing address correctly to the address which you have registered with your card issuer bank. This includes any formatting associated with applicable unit numbers, as well as requiring a full nine-digit zip code for some verification. 

 Secondly, be advised that every instance in which this error populates results in a pre-authorization, which will simply fall off and never post to your account. For getting the better support, could you please contact your issuer bank to figure it out.